Privacy Policy

Privacy Policy

Effective Date: February 29, 2014

HCS Family Services, an Illinois Not- for -Profit corporation (“HCS”, “us”, “our” or “we”) respects the privacy of every visitor (“you” “Your” “User” “Donor”)to our website and want to assure you that we make every effort to safeguard your privacy when you make your charitable donations . Your privacy is a priority, and we go to great lengths to protect it. This Privacy Policy is designed to inform users and/or donors about the type of information we collect, and how we collect, use and safeguard the information we collect on our website at (Site) By using our Site, you consent to our Privacy Policy.

Update Policy

HCS will occasionally update this Privacy Policy. When a revision is made we will revise the “last updated” date on this page and post a link to the revisions. We encourage you to check the date of our Privacy Policy each time you visit our Website for any updates or changes. Your use of our Website constitutes your consent to this Privacy Policy, including any changes or updates.

Terms of Use

Please also visit our Terms of Use section establishing the use, disclaimers and limitations governing the use of our website.

Consent to Collect Information

When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices. If you would like to learn more about our Privacy Policy contact us via telephone at 630-325-2500 or e-mail us at

What Information is collected?

When You Contact Us

If you request any information from us via phone or email you will be required to provide your name, name of organization if applicable, mailing address, email address and telephone number. Your personal information will be stored and used to contact you and to provide you with information about HCS and our services.

Making a Donation

If you make a donation online or over the phone you will be required to provide your personal information, including, but not limited to name, name or organization if applicable mailing address, billing address, e-mail address and telephone number and financial information, including, credit card number, expiration date and security code . This information is used to process your donation, confirm your donation, and to prevent or detect fraud. If we have difficulty processing a donation, this contact information is used to communicate with you.


From time to time HCS may offer a newsletter or other such publications (“Newsletter”) . If you wish to subscribe to our Newsletter, we ask for contact information such as name, name of organization if applicable, mailing address and e-mail address to provide these Newsletters. We respect your privacy, so we provide a way to opt-out of these communications. Please see opt-out section below.

Browsing our Website/Cookies

HSC does not collect personal information when browsing our Site. However, HCS may collect data through cookies and other monitoring technologies to enhance your online experience on our Site. A “cookie” can be either permanent (i.e., it remains on your computer until you delete it) or temporary (i.e., it lasts only until you close your browser). A “cookie” is a small text file that helps us recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and track usage behavior and compile aggregate data that can lead to website improvements. We may authorize third parties to use cookies and other monitoring technologies to compile information about the use of the Site. If you do not want information collected through the use of cookies, you can deny or accept the cookie feature using a simple procedure available in most browsers. If you block cookies, however, you may lose some website functionality.

Third Party Service Providers

We use trusted third-party service providers to perform certain services on our behalf, including payment processing, data storage/management, web hosting, web analytics, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by HCS .
Is My Credit Card Information Secure

HCS uses a variety of safeguards to protect the security of your credit card transactions. We use technologies and processes such as encryption, access controls, network firewalls, physical security and other measures. When we work with other companies to process credit card transactions, those companies also use encryption and other security measures.

Compliance with Law and Fraud Protection

We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.

Children’s Privacy

HCS does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personally identifiable information from a child under the age of 13, we will delete that data from our systems. Please visit the FTC’s website at for tips on protecting children’s privacy online.


Our Site may provide links to other third-party websites which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these (and all) websites.

Right to Update Personal Information

If the personally identifiable information HSC has gathered from you changes or you would like to access, correct, or delete such information, we will gladly provide you access to, correct, or delete (to the extent allowed by law) any personal information we have collected about you. To request access to, a correction to, or deletion of your personal information, please send us an e-mail at or contact us at 630-325-2500.

Business Transfer

Your personally identifiable information may be disclosed to a third party as part of a merger, sale of the company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of HCS.

Right to Opt Out

We want to communicate with you only if you want to continue to hear from us.
To opt out of receiving emails that we send you: (1) select “unsubscribe” on our subscription status page and enter the requested information or follow the unsubscribe instructions in any of our promotional emails.
Opting out of communication with us does not affect our communications with you via telephone or email related to your donations with us. It also does not affect our use of your non-personally identifiable information.

If there are any questions regarding this Privacy Policy you may e-mail us at or contact us at 630-325-2500.